60 Minutes (CBS) - 2005-09-04 (Hurricane Katrina)

Channel: malgent

Transcript

Language: English (original, YouTube automatic captions)

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[1:38] >> Got to take care of our own.

[1:41] The mayor of New Orleans, Ray Negan, is

[1:44] on his way to take the measure of the

[1:45] misery in the worst American disaster in

[1:48] a hundred years.

[1:52] Most of his city has surrendered to the

[1:54] sea. The streets of the Big Easy are now

[1:56] subject to the tides of the Gulf of

[1:58] Mexico. Too many people died because of

[2:02] lack of action, lack of coordination,

[2:06] and some goofy laws. bureaucracy,

[2:11] bull crap.

[2:13] When people are dying, bureaucracy

[2:16] should be thrown out of the water.

[2:20] The oldest are barely out of college,

[2:23] the youngest still in grade school. And

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[2:32] population and spend $170 billion a year

[2:35] of theirs and their parents' money.

[2:38] Almost none of it on boring things like

[2:40] mortgages and medication.

[2:42] >> Have a good evening, you guys.

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[5:55] People do anything you can think of and

[5:57] the more respectable they are, the more

[5:59] they get away with it. This is my

[6:00] community and I am watching you.

[6:05] [music]

[6:09] For the city of New Orleans, Hurricane

[6:11] Katrina was not so much a sudden

[6:13] calamity as a slow motion catastrophe.

[6:17] The whole country watched in agony as

[6:19] the flood waters rose and houses,

[6:21] neighborhoods, and society itself began

[6:24] to disintegrate along with the city's

[6:26] broken levies. 60 Minutes correspondent

[6:29] Scott Py's been in New Orleans this

[6:31] weekend looking into how much of what

[6:33] happened was natural disaster and how

[6:36] much was man-made and avoidable

[6:40] to all your guys. Thank you. Got to take

[6:42] care of our own.

[6:45] >> The mayor of New Orleans, Ray Negan, is

[6:47] on his way to take the measure of the

[6:49] misery in the worst American disaster in

[6:51] a hundred years.

[6:55] Most of his city has surrendered to the

[6:57] sea. The streets of the Big Easy are now

[7:00] subject to the tides of the Gulf of

[7:02] Mexico.

[7:03] >> Every person is hereby order to

[7:06] immediately evacuate.

[7:08] >> Two days before the storm, Negan ordered

[7:10] the biggest evacuation in US history.

[7:13] But he told us he never imagined his

[7:15] city would be abandoned, as he sees it,

[7:18] by the state and federal government.

[7:20] Negan says communications failed and

[7:22] agencies dithered over jurisdiction

[7:25] while New Orleans drowned.

[7:27] >> Too many people died because of lack of

[7:31] action, lack of coordination, and some

[7:34] goofy laws that basically say there's

[7:38] not a clear distinction of when the

[7:41] federal government stops and when the

[7:43] state government start. And if you have

[7:46] federal uh if the federal government

[7:49] takes over then you're giving up some

[7:52] powers or if the governor don't ask the

[7:55] president and the president don't ask

[7:56] the governor and it was just

[8:00] BS bureaucracy.

[8:03] >> Bull crap.

[8:06] When people are dying bureaucracy should

[8:09] be thrown out of the water. You think

[8:12] people died because the relief was

[8:15] delayed?

[8:16] >> There is no doubt about it. I watched a

[8:18] guy jump from the Superdome yesterday.

[8:22] Just couldn't take it anymore.

[8:25] We have two police officers that have

[8:27] committed suicide. They couldn't take it

[8:30] anymore.

[8:32] This is this is hell.

[8:35] And to have this happen in the United

[8:38] States of America, in the state of

[8:41] Louisiana, and to not have immediate

[8:45] immediate response

[8:48] regardless of the laws, it's tragic.

[8:52] >> You know what the national response

[8:54] authorities would say? It's a it's a

[8:56] disaster. It's hard to get stuff in

[8:58] there. It's hard to fly the helicopters

[9:00] and the trucks in there.

[9:01] >> Man, I don't want to hear any of that.

[9:03] This is a national disaster on US soil.

[9:07] And if we can deploy troops around the

[9:09] world, if we can deploy

[9:12] national guards in in in a confined

[9:15] area, this is a this is a small city.

[9:18] It's about 500,000 people. We're not

[9:20] talking about taking over a country.

[9:23] We're talking about 500,000 people. And

[9:25] with all the resources that this state

[9:27] and this country has, it should have

[9:30] gotten done quicker. We met Negan at his

[9:32] headquarters. This shattered downtown

[9:34] hotel with no power, no water.

[9:37] >> It's crazy, man. I'm tell

[9:38] >> he's a former cable TV executive with no

[9:41] political experience. He won a surprise

[9:43] victory in 2003. This week, hold up in

[9:46] the darkness. He lashed out on a radio

[9:49] talk show saying that distant

[9:51] politicians were bragging about their

[9:53] efforts while his city descended into

[9:56] chaos.

[9:56] >> And they don't have a clue what's going

[9:58] on down here. They flew down here one

[10:01] time two days after the dog on event was

[10:04] over with TV cameras, all kind of

[10:07] goddamn, excuse my French, everybody in

[10:10] America. But I am pissed. On the radio

[10:13] show, you said that the people who

[10:16] failed to bring aid in here in 24 or 48

[10:19] hours

[10:21] ought to go to hell.

[10:23] >> Well, I said they're going to have to

[10:25] account for that. And and here's the

[10:27] issue. And here's what the nation needs

[10:29] to get ready for. They're seeing, you

[10:32] know, the the starving people and

[10:34] evacuations and the lawlessness and, you

[10:37] know, that's all entertaining. But let

[10:39] me tell you what's getting ready to

[10:40] happen. We're getting ready to drain

[10:42] this city.

[10:44] And then we're going to go and search,

[10:45] seek and find missions for dead bodies.

[10:49] [snorts] And the body count is going to

[10:50] go up. And it's going to go up to a

[10:52] tremendous level. And then everybody's

[10:54] going to start to wonder did that more

[10:56] people die because of the storm or

[10:59] because of the lack of response. And

[11:01] that's going to be the big question.

[11:04] Even now, some people remain trapped.

[11:07] >> There's some people up there by that

[11:09] blue.

[11:09] >> On our flight, Negan noticed a man

[11:11] marooned and delivered the aid himself.

[11:16] When you were looking at your city from

[11:18] the helicopter today, mayor,

[11:21] I had the sense that your heart was

[11:24] broken.

[11:25] >> You know, my heart is broken. And you

[11:27] know,

[11:29] it's um it's a tough thing when you see

[11:32] a city that you love so much and you see

[11:35] it so devastated and so almost dead

[11:40] and you wonder what the future looks

[11:43] like. I'm basically homeless now.

[11:47] >> Negan says the nation still doesn't know

[11:49] how desperate New Orleans was in the

[11:51] hours of anarchy, the 3 days before the

[11:53] National Guard broke through.

[11:55] >> A police chief almost got uh kidnapped.

[11:59] He was trying to calm the crowd out at

[12:02] the at the convention center and they

[12:04] basically got in the middle of a crowd

[12:06] and the guys tried to basically take him

[12:09] as a hostage. I mean, there's stories

[12:11] that, you know, are unbelievable.

[12:15] Police officers crying, screaming over

[12:17] the radio, I'm under fire, help. I'm

[12:21] running out of ammunition. My assistant

[12:24] police chief basically said that's the

[12:25] first time in 25 years he ever heard of

[12:29] a police officer in the city of New

[12:30] Orleans saying he's getting ready to run

[12:32] out of ammo in a in a gunfight. I mean,

[12:35] there's stories, people giving me

[12:36] babies, saying, "Look, take my baby,

[12:39] please. I cannot take care of it. You

[12:42] know, a little old lady saying, you

[12:43] know, just let me lay down and die. I

[12:46] mean, you want stories, there's stories.

[12:49] [snorts]

[12:50] You find a story on every corner when

[12:52] you walk in the dark, oily water

[12:54] downtown. It's strange to feel with your

[12:56] feet things you're used to seeing,

[12:59] things like curbs and flower pots. We

[13:01] were walking on Two Lane Street when we

[13:03] came across an armada of airboats.

[13:11] Where are you going? To the hospital.

[13:13] The

[13:13] >> courthouse. Go by the hospital if you

[13:15] want to.

[13:15] >> How long have those folks been in there?

[13:17] >> I don't know. We know at least Texas.

[13:20] >> How do I get on this thing without

[13:21] tipping it over?

[13:22] >> You ain't going to tip over tip over.

[13:26] >> They were Texas game wardens heading to

[13:29] evacuate the biggest public hospital in

[13:31] the state. This is what their drive down

[13:34] to lane is like.

[13:47] here. The living have waited days for

[13:50] rescue and the dead of unknown names and

[13:54] numbers wait in the debris. Still not a

[13:57] priority. Not yet.

[14:02] We got to Charity Hospital as the last

[14:04] were loaded. And like the mayor said,

[14:06] here's a story. Hundreds of patients

[14:09] trapped for days without power. Dr.

[14:11] Peter W. helps run the ER.

[14:14] >> In the space of an hour and a half, we

[14:17] moved our entire emergency department up

[14:19] one full flight of stairs. In an hour

[14:21] and a half, we had over 50 critically

[14:24] ill patients moved up stairwells because

[14:27] the elevators are shot. Gone. No

[14:29] electricity, no power, nothing to do it

[14:31] by. So we're using flashlights and then

[14:34] jerryrigged ventilators everything else

[14:37] to ventilate breathe for people and have

[14:39] the critical care capacity.

[14:41] >> But even so, Dr. Ben Dewablanc says some

[14:45] patients died who might have been saved.

[14:48] >> Tell me about one patient that you lost

[14:51] that you remember.

[14:53] little old lady who sat in our ICU for

[14:55] three days uh un uh had a breathing

[14:59] problem was on a on a mechanical

[15:01] ventilator. Her husband sat with her 24

[15:04] hours a day and because the electricity

[15:07] was out while he would sleep. He would

[15:09] fan her. He would just try to keep her

[15:12] cool and he would drift off to sleep. We

[15:14] got her over to the helport to the top

[15:17] of the parking garage

[15:19] and and her vital signs beca began to

[15:22] deteriorate and we knew that she was

[15:25] going to die.

[15:26] >> She died on the roof waiting for a

[15:27] helicopter.

[15:28] >> Died on the rooftop waiting for a

[15:29] helicopter.

[15:33] I haven't spoken to her husband. I don't

[15:35] even know where he is. I don't even know

[15:37] if he knows he's dead.

[15:44] There is joy in rescue. But remember,

[15:47] most of these people have no place to

[15:49] go. Prisoners of the storm are now

[15:52] refugees.

[15:54] One face tells it all. Relief, then

[15:57] regret, and a last look at her job. For

[16:00] who knows how long.

[16:03] The final evacuation of the stranded is

[16:05] progress.

[16:07] A huge military rescue thunders through

[16:10] the city under the command of Lieutenant

[16:12] General Russell Honor. I want that on

[16:15] the ground so the trucks can go get

[16:16] another load.

[16:17] >> Yes, sir.

[16:17] >> You can make that happen?

[16:18] >> I can make it happen, sir.

[16:19] >> You're the man?

[16:19] >> Yes, sir.

[16:20] >> He's a man the mayor calls John Wayne.

[16:23] >> This is a complex problem. It's called a

[16:25] disaster. Look up the meaning and of a

[16:28] disaster. Sir, you understand the the

[16:31] frustration that Americans felt all

[16:33] across the country when they were

[16:34] watching on television people on their

[16:36] roofs, people at the convention center

[16:38] and at the Superdome for days.

[16:40] >> Oh man.

[16:41] >> And people are saying, "Where where's

[16:43] the army? Where's the National Guard?

[16:44] Why is this taking so long?"

[16:47] >> Uh, it took time to get here. And who on

[16:51] that first day knew the levy was going

[16:54] to break? We are blessed in a way that

[16:56] those people made it to the dome.

[16:58] >> The dome was a blessing.

[17:00] >> It was a blessing. What would have been

[17:02] the opposite of the storm? They all

[17:04] would have drowned. We would have lost a

[17:06] hell of a lot more people.

[17:08] A hell of a lot more people would would

[17:10] have perished.

[17:13] >> Right outside this hotel.

[17:14] >> Yes.

[17:15] >> There are bodies floating in the water.

[17:17] >> Yes.

[17:18] >> And to people who say you got to move

[17:21] faster, you got to do more. When are you

[17:23] going to get that cleaned up? You say

[17:26] what?

[17:27] >> Well, right now I could either have

[17:30] these troops

[17:33] go do this or move the living.

[17:43] What would you do?

[17:47] We stopped on Janette Street to find the

[17:50] army picking up the living one at a

[17:52] time. The neighbors told us the soldiers

[17:54] wanted all the sick and injured brought

[17:56] to this intersection. So there they were

[17:59] under the hurricane of a Blackhawk.

[18:05] Bring it here.

[18:10] >> It was incredibly efficient, but the

[18:13] neighbors could be forgiven if they

[18:15] thought this might be the thing that

[18:16] would finally do them in.

[18:18] >> All right.

[18:24] As people flew off Janette Street across

[18:28] town, sandbags were falling,

[18:30] >> getting ready to drop and away they go

[18:32] >> and disappearing into one of three

[18:35] breaches that betrayed New Orleans to

[18:37] the sea.

[18:38] >> We learned something that surprised us

[18:40] here. Despite what you've been hearing,

[18:43] not one of New Orleans leveies failed.

[18:46] All of the massive earn levies survived.

[18:49] The failure was in flood walls like this

[18:52] one on the 17th Street Canal. The flood

[18:54] walls are miles long, but only 2 feet

[18:57] thick. You never know which way the

[19:00] track's going to go. And

[19:01] >> Al Naomi is the man who manages New

[19:03] Orleans flood control for the Army Corps

[19:05] of Engineers. He was probably the first

[19:08] to understand what was about to happen

[19:10] to New Orleans.

[19:11] >> The flood wall is very unforgiving. It's

[19:14] either there or it's not. The walls were

[19:17] designed in 1965 to withstand a category

[19:20] 3 storm. Category 4 Katrina pushed her

[19:24] surge over the top.

[19:25] >> It just was overtapped and the water

[19:27] started pouring over. The support for

[19:29] the flood wall failed and it just pushed

[19:31] out and and top will go over and that

[19:34] was it.

[19:35] >> What could have been done before now to

[19:37] prevent this from happening?

[19:40] >> I don't know. I don't think

[19:43] >> you you know this better than anyone.

[19:45] Well, yeah, but you see, there was not

[19:47] sufficient money or time to do anything

[19:50] about this. If somebody had said, "Okay,

[19:52] here's a billion dollars. Stop this this

[19:56] failure from happening for a category

[19:57] 4." It couldn't have been done in time.

[19:59] I'd have had to start 20 years ago to

[20:02] where I feel today I would have been

[20:04] safe from a category 4 storm like like

[20:06] Hurricane Katrina.

[20:07] >> Shouldn't this have been done 20 years

[20:08] ago?

[20:09] >> Sure, it should have been done 20 years

[20:11] ago, but you know, what can we do about

[20:14] that? You have to recognize before we

[20:15] had category 3 protection, we didn't

[20:17] have anything.

[20:18] >> On Friday, President Bush came to see

[20:20] for himself and ran into Hurricane

[20:23] Negan. The president offered the mayor

[20:26] the first water he was happy to see in 5

[20:28] days. A shower aboard Air Force One.

[20:32] >> When the president came.

[20:34] >> Mhm.

[20:35] >> Did you unload any of that radio talk

[20:37] show stuff on him?

[20:39] >> No, I didn't. But he was well aware of

[20:41] it. Uh, and I pulled him on a side with

[20:44] the governor. I said, "Look, that was

[20:46] uncharacteristic for me. But consider

[20:51] being in my shoes. What would you have

[20:53] done?" And if I said anything

[20:55] disrespectful to the office of the

[20:57] president and the governor, I apologize,

[21:01] but tell me what we're going to do now.

[21:02] >> And what did the president say?

[21:04] >> The president basically said, "Mr.

[21:06] Mayor,

[21:08] I know we could have done a better job

[21:10] and we're going to fix it.

[21:12] >> President acknowledged to you that it

[21:14] wasn't handled in the best way.

[21:16] >> Well, he said they could have done

[21:17] better.

[21:18] >> You're pretty frank with the president.

[21:21] >> Well, the president asked me to be

[21:22] frank. I mean, he said to me, he said,

[21:25] "Look, I think I've been hearing a lot

[21:28] of stuff that's may not be true. I want

[21:31] to hear from you. Tell me the truth, and

[21:34] I will help you." The truth about New

[21:37] Orleans is incredibly that the worst

[21:40] [music] is yet to come. Once the flood

[21:42] walls are plugged, the city's network of

[21:44] pumping stations will start to drain the

[21:46] city. That'll take weeks at least. But

[21:49] before they can even begin to make the

[21:52] city livable, they will have to deal

[21:54] with the debt.

[21:57] Now, think about this. Every house

[22:00] that's flooded right now, we have to go

[22:02] in and see if there's anybody in it.

[22:07] And God forbid take those who didn't

[22:09] make it. Every building, every room.

[22:14] >> What are you going to find, sir?

[22:16] >> Uh, I think we're going to find a lot of

[22:19] people.

[22:20] >> Try to give me some sense of what you

[22:23] think the possibilities are in terms of

[22:24] casualties.

[22:25] >> Well, let let me put it to you this way.

[22:28] We think we evacuated 80% of the people

[22:30] in the city as it relates to this

[22:33] particular event. Do the math. That's

[22:36] 100,000 left. We've evacuated 35,000

[22:40] people so far. Let's say there's another

[22:42] 15,000.

[22:44] There's 50,000 people unaccounted for.

[22:48] But which number you want to pick? 5%.

[22:50] 10%. 15%.

[22:53] I don't know. But I think it's going to

[22:55] be significant.

[23:05] CBS News Money Watch is sponsored by

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[23:11] >> Good evening. A hundred billion dollars

[23:13] is the early estimate of Hurricane

[23:14] Katrina's economic losses. With up to a

[23:17] million jobs lost, unemployment in the

[23:19] disaster zone could hit 25%. And despite

[23:22] spiking gas prices, travel is up this

[23:24] holiday weekend, but not by as much as

[23:26] last year. I'm Mika Bzinski, CBS News.

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[24:30] >> for news 24 hours a day, go to

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[25:36] >> You're clearly drunk.

[25:38] >> One more for the lady.

[25:41] Jerk

[25:42] D. Wait for it. Ned,

[25:46] >> kiss her, Ted. Kiss her good.

[25:48] >> Kiss the heck out of that girl. You

[25:50] didn't even give me the signal. The

[25:51] signal.

[25:53] >> Did Marshall give me the signal?

[25:54] >> I didn't. I swear.

[25:56] >> I'm so blind.

[25:57] >> Are you trying to get me drunk?

[25:59] >> For starters, [music]

[26:00] >> to the future.

[26:01] >> How I Met Your Mother. Premier CBS

[26:03] Monday, September 19th.

[26:08] If you've ever wondered why corporate

[26:10] America, Hollywood, Madison Avenue, and

[26:12] all the media seem to be obsessed with

[26:14] the youth culture, the answer is simple.

[26:17] As we first reported last October, the

[26:20] largest generation of young people since

[26:22] the 1960s is beginning to come of age.

[26:25] They're called echo boomers because

[26:27] they're the genetic offspring and

[26:29] demographic echo of their parents, the

[26:31] baby boomers. born between 1982 and

[26:35] 1995. There are nearly 80 million of

[26:38] them and they're already having a huge

[26:40] impact on entire segments of the

[26:42] economy. As the population ages, they

[26:45] will become the next dominant generation

[26:47] of Americans. Who are they? What do they

[26:50] want? You'll be surprised.

[26:53] The oldest are barely out of college.

[26:55] The youngest still in grade school. And

[26:58] whether you call them echo boomers,

[26:59] generation Y, or millennials, they

[27:02] already make up nearly a third of the US

[27:04] population and spend $170 billion a year

[27:08] of theirs and their parents' money.

[27:10] Almost none of it on boring things like

[27:12] mortgages and medication.

[27:14] >> Have a good evening, you guys.

[27:15] >> And the world is falling all over itself

[27:18] trying to sell them things.

[27:19] >> Thank you. What brands do you guys love?

[27:21] Soda, dude. Patagonia,

[27:23] >> Gap, Gillette,

[27:25] >> I feel like

[27:26] >> only a small percentage are eligible to

[27:28] vote. Yet, they're already one of the

[27:30] most studied generations in history by

[27:32] sociologists, demographers, and by

[27:34] marketing consultants like Jane

[27:36] Buckingham of the Intelligence Group,

[27:38] who uses focus groups like this one to

[27:41] gather information for clients like NBC,

[27:44] Chanel, Nike, and Levi Strauss.

[27:47] >> How much time would you guys say you

[27:48] spend on the internet a day?

[27:49] >> Couple hours a day.

[27:51] >> Couple hours. Who would say more than

[27:52] TV?

[27:52] >> Oh yeah.

[27:54] >> What do you like better?

[27:56] >> Internet.

[27:56] >> Internet.

[27:58] >> They're a reflection of the sweeping

[27:59] changes in American life over the past

[28:01] 20 years. The first to grow up with

[28:04] computers at home and a 500 channel TV

[28:07] universe.

[28:08] >> Multi passphers.

[28:09] >> Hello.

[28:10] >> With cell phones, music downloads, and

[28:13] instant messaging on the internet.

[28:15] Totally plugged in citizens of a

[28:17] worldwide community. Are you connected

[28:19] from the moment you get up?

[28:21] >> Pretty much.

[28:21] >> Oh, yeah. Do you have iPods?

[28:23] >> Yes,

[28:23] >> of course. They're required by law now

[28:25] in the subways.

[28:26] >> They're giving them away at Duke.

[28:28] >> Nick Summers and Andy Gissing are both

[28:30] college seniors and editors of their

[28:32] college newspapers. Nick at Columbia and

[28:34] Andy at Mberry College in Vermont. And

[28:37] as such, they are both in touch with the

[28:39] echolmer ethos.

[28:41] >> Who are you? What do you like? What do

[28:43] you want? I would say that my generation

[28:45] tends to be very very uh overachieving,

[28:49] o overmanaged, pressured, very

[28:52] pressured.

[28:53] >> I would agree with that. A lot of people

[28:56] work hard or want to do well, I guess.

[29:00] >> And it's no wonder they feel that way.

[29:02] From the time they were toddlers,

[29:04] they've been belted into car seats and

[29:06] driven off to some form of organized

[29:08] group activity.

[29:11] After graduating from Jim Bereie and

[29:13] Mommy and Me, they've [laughter] been

[29:15] shuttled to playdates and soccer

[29:16] practice with barely a day off

[29:19] >> by parents who felt their kids needed

[29:21] structure and a sense of mission.

[29:23] >> Alex,

[29:24] >> Dr. Mel Lavine is a professor at the

[29:26] University of North Carolina and one of

[29:28] the best known pediatricians in the

[29:30] country. He says it's had as much to do

[29:32] with shaping this generation as

[29:34] technology.

[29:35] >> They've been heavily programmed.

[29:38] uh the kids who have had uh soccer

[29:40] Monday, kung fu Tuesday, religious

[29:42] classes Wednesday, clarinet lessons

[29:45] Thursday, whose whole lives have really

[29:47] been based on complying with what some

[29:49] adult tells them to do.

[29:51] >> This is a group of people that wants to

[29:53] please.

[29:53] >> They wanted to please their parents,

[29:55] their friends, their teachers, their

[29:58] college admissions officers. [cheering]

[30:00] >> A generation in which rules seem to have

[30:02] replaced rebellion. Convention is

[30:04] winning out over individualism and

[30:06] values are very traditional.

[30:10] >> Who here thinks they'll get married?

[30:12] >> Who here thinks they'll have kids?

[30:16] >> They're the most diverse generation

[30:17] ever. 35% are non-white and the most

[30:20] tolerant, believing everyone should be

[30:22] part of the community.

[30:24] >> How many of you believe in gay marriage?

[30:27] >> Everybody. No issue.

[30:29] Historian Neil How along with co-author

[30:31] William Strauss has made a career

[30:33] studying different generations and he

[30:35] says all the research on echo boomers

[30:37] always reflects the same thing that

[30:39] they're much different than their

[30:41] self-absorbed egocentric baby boomer

[30:43] parents.

[30:44] >> Nothing could be more anti-boom than

[30:46] being a good team player right uh

[30:49] fitting in uh worrying less about

[30:51] leadership than followership. You go

[30:54] into a public school today teamwork is

[30:56] stressed everywhere. team teaching, team

[30:58] grading, collaborative sports, community

[31:00] service, service learning, student

[31:02] juries. I mean, the list goes on and on.

[31:04] One of the impacts that boomers had on

[31:06] >> how thinks they're more like their

[31:07] grandparents, the great World War II

[31:09] generation, more interested in building

[31:12] things up than tearing them down.

[31:14] >> When you ask kids, what do you most hope

[31:16] to achieve there? Where they used to

[31:18] say, I want to be number one. I want to

[31:19] be the best. Increasingly, they're

[31:22] saying, I want to be an effective member

[31:24] of the team. I want to do everything

[31:26] that's required of me.

[31:27] >> And you can already see some results.

[31:30] Violent crime among teenagers is down 60

[31:32] to 70%. Tobacco and alcohol use is at an

[31:35] all-time low. So is teen pregnancy. Five

[31:38] out of 10 echo boomers say they trust

[31:40] the government. Virtually all of them

[31:42] trust mom and dad.

[31:44] >> How many of you get along with your

[31:45] parents really well?

[31:46] >> Oh, I love them.

[31:47] >> Yeah,

[31:49] >> totally.

[31:50] >> They're your best friends.

[31:51] >> Yeah.

[31:51] >> Yeah.

[31:51] >> 100%. Don't want to leave home.

[31:53] >> Exactly. Through sheer numbers, they're

[31:56] beginning to change society. They've

[31:58] affected school construction, college

[32:00] enrollment, product development, media

[32:03] content, and according to marketing

[32:05] consultant Jane Buckingham, they're

[32:07] changing the way things are sold from

[32:09] clothing to cars because mass marketing

[32:12] doesn't always reach them.

[32:14] >> They're not watching the traditional

[32:15] networks as much because they have so

[32:17] many choices. They're playing on the

[32:20] internet. They're playing video games.

[32:21] They're out and about shopping a lot.

[32:23] So, the traditional 30-cond commercial

[32:25] isn't always working the way it was.

[32:28] >> They're the most sophisticated

[32:29] generation ever when it comes to media.

[32:31] They create their own websites, make

[32:34] their own CDs and DVDs, and are cynical

[32:37] of packaged messages. They take their

[32:39] cues from each other. A wellplaced

[32:42] product on one of their pop idols like

[32:44] Paris Hilton or Ashton Kutcher can

[32:47] launch a brand of $40 t-shirts and

[32:49] trucker hats.

[32:50] >> Where'd you get this shirt? Uh, in a

[32:52] thrift shop,

[32:55] >> in a thrift shop.

[32:56] >> Yeah. So, it's

[32:58] >> He likes vintage.

[32:59] >> Yeah.

[33:00] >> Buckingham employs the services of 1500

[33:03] young people scattered around the

[33:04] country and relies on their regular

[33:07] reports on what's hot and what's not to

[33:09] keep her and her clients ahead of the

[33:11] latest trends.

[33:14] >> Very cool.

[33:15] >> One of the things with this generation

[33:16] is word of mouth. Buzz is more important

[33:19] today than it's ever been. And that can

[33:21] get started on the internet. That can

[33:23] get started just through friends. And

[33:25] it's very hard for a marketer to tap

[33:26] into that unless it's really a product

[33:28] that they like.

[33:31] >> Street.

[33:31] >> Toyota is already betting hundreds of

[33:33] millions of dollars that it can create

[33:35] that buzz and launching an entire new

[33:38] division aimed exclusively at echo

[33:40] boomers.

[33:41] >> They've affected clothing. They've

[33:43] affected beverage. And now they're just

[33:44] about to affect car business.

[33:48] Jim Farley is head of Toyota's Scion

[33:51] division, which is quietly pedalling its

[33:53] new $15,000 cars with air conditioning

[33:56] and power windows by sponsoring events

[33:59] like this street basketball

[34:00] tournament/break dance festival where

[34:03] they always have cars on hand for people

[34:05] to look at and sometimes even test

[34:07] drive.

[34:08] >> People kind of just stumble on our

[34:11] product and it's cool that way.

[34:12] >> And you do that intentionally.

[34:14] >> Absolutely. This is uh like regular car

[34:17] companies are on TV. This is our regular

[34:20] activity. This is how we expose our cars

[34:22] to young people.

[34:24] 70% of Scion's promotional budget is

[34:27] being spent on events like this one.

[34:29] only 30% on traditional advertising

[34:32] [music] and much of that is being spent

[34:34] on the internet where Echo Boomers can

[34:36] fill out a Scion order form, customize

[34:39] their car with 40 different options, and

[34:41] drop off the form at the dealership

[34:43] without ever hearing a sales pitch.

[34:46] >> It's early yet, but Farley says Scion is

[34:48] meeting its sales projections.

[34:50] >> How big a wager is Toyota putting on

[34:52] this that it's going to be successful?

[34:55] I think how we've looked at it, Steve,

[34:57] honestly, is that we can't afford not to

[34:59] do this.

[35:00] >> Echo Boomers have their own television

[35:02] network, the WB, [music]

[35:04] >> and their own stores with multimedia

[35:06] presentations,

[35:09] even disc jockeyies to lure them inside

[35:11] the door. It's a generation used to

[35:13] being catered to.

[35:15] >> They are more protected. They regard

[35:17] themselves as collectively special

[35:19] because of the time in which they were

[35:20] raised.

[35:21] >> Why do they consider themselves special?

[35:23] because they came along at a time when

[35:25] we started revaluing kids. During the

[35:28] 60s and 70s, the the frontier of

[35:31] reproductive medicine was contraception.

[35:33] During the 80s and beyond, it's been

[35:35] fertility and scouring the world to find

[35:37] orphan kids that we can adopt. The

[35:40] culture looked down on kids. Now it

[35:43] vaunts kids. It celebrates them.

[35:45] >> They're the most watched over generation

[35:47] in history. Most have never ridden a

[35:49] bike without a helmet, ridden in a car

[35:51] without a seat belt, or eaten in a

[35:53] cafeteria that serves peanut butter.

[35:56] >> Sometimes they don't know what to do if

[35:58] they're just left outside and say,

[35:59] "Well, just do something by yourself for

[36:01] a while." You know, they'll look around

[36:03] stunned, you know, as if what are we

[36:05] supposed to do now?

[36:06] >> As my mother used to say, go outside and

[36:08] play,

[36:09] >> right? They they are not told that. They

[36:11] are not told that.

[36:12] >> They're hovered over by what college

[36:14] administrators call helicopter parents.

[36:16] We need to hold mommy's hand.

[36:18] >> Protected and polished trophy children

[36:20] in every sense of the word.

[36:22] >> Everyone is is above average in in our

[36:25] generation.

[36:26] >> Everybody gets a trophy at the end of

[36:27] the year. Um it's something you're used

[36:30] to when you have the rows of trophies

[36:32] lined up on your window sill or

[36:33] whatever. And

[36:36] >> parents feel as if they're holding on to

[36:38] a piece of bakar crystal or something

[36:40] that could uh somehow shatter at any

[36:44] point. And so parents really have a

[36:46] sense their kids are fragile and parents

[36:48] therefore are protecting them, inflating

[36:50] their egos, uh, massaging them, fighting

[36:53] their battles for them.

[36:54] >> Dr. Lavine, who is considered one of the

[36:57] foremost authorities in the country on

[36:58] how children learn, is now researching a

[37:01] book on young people entering their 20s.

[37:04] He's concerned that group think is

[37:05] stifling initiative. And because they've

[37:08] always been rewarded for participation,

[37:10] not achievement, they don't have a

[37:12] strong sense of what they're good at and

[37:13] what they're not.

[37:15] >> When a young person shows up at work

[37:16] today for their first job, what do they

[37:18] expect and what are they finding?

[37:20] >> Um, they uh expect to be immediate

[37:23] heroes and heroins, uh, they expect a

[37:27] lot of feedback on a daily basis. They

[37:30] expect great inflation. They expect to

[37:32] be told what a wonderful job they're

[37:33] doing. they're going to be uh sort of uh

[37:36] allowed to rise to the top quickly, that

[37:38] they're going to get all the credit they

[37:40] need for everything they do. And boy are

[37:42] they naive.

[37:44] Totally naive in terms of what's really

[37:46] going to happen.

[37:47] >> Lavine says that's not the only part of

[37:49] their cultural conditioning that's going

[37:51] to require an adjustment in the

[37:52] workplace.

[37:53] >> I talked to the CEO of a major

[37:55] corporation recently and I said, "What

[37:58] characterizes your youngest employees

[38:00] nowadays?" And he said, "There's one

[38:02] major thing." He said they can't think

[38:04] long range. Everything has to be

[38:07] immediate like a video game. Uh and they

[38:09] have a lot of trouble sort of doing

[38:11] things in a step-wise fashion, delaying

[38:13] gratification,

[38:15] really reflecting as they go along. I

[38:18] think that's new.

[38:21] >> He calls the phenomenon visual motor

[38:23] ecstasy,

[38:25] where any accutrant that doesn't produce

[38:27] instant gratification is boring. As they

[38:30] grow up, they'll have to learn that life

[38:32] is not just a series of headlines and

[38:35] highlight reels.

[38:36] >> You call someone in your cell phone and

[38:37] they don't pick up and you're like,

[38:39] >> "Yeah, well, that's almost what you know

[38:41] what? We could be the now generation." I

[38:43] mean, if you think about it, everything

[38:45] is now with us. I mean, it's like

[38:47] expedite the FedEx. Make sure the phone

[38:49] has a camera on it so you can take a

[38:51] picture of the car when you get a dig.

[38:53] And it's everything. And it's almost

[38:54] like just everything.

[38:56] >> And what would you call your generation?

[38:58] >> Perfect.

[38:59] >> [laughter]

[39:05] >> 60 Minutes. We're always on CBS

[39:07] News.com. Sponsored in part by Lamisil

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[40:14] >> Some things are healthy to talk about.

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[40:18] >> Bye, Mom. Bye, Dad.

[40:19] >> Bye.

[40:20] >> Be good.

[40:21] I thought he'd never leave.

[40:22] >> What do you want to do with the room?

[40:24] >> Come on.

[40:26] [music]

[40:28] >> Inner peace is kind of boring.

[40:40] >> Just in case.

[40:41] >> Yeah, [music] just in case.

[40:43] >> Stain master carpet. Always stylish.

[40:46] Always beautiful.

[40:48] These agents profile [music] arsonists,

[40:50] rapists, murderers. We cover the whole

[40:53] spectrum of psychos.

[40:54] >> They think like serial criminals.

[40:56] >> I want to coax a young woman into my

[40:57] car. Offer her a test drive.

[40:59] >> They work for the FBI.

[41:01] >> Tell us where Heather Woodland is.

[41:03] >> Thomas Gibson.

[41:04] >> We have fewer than 36 hours to find her.

[41:06] >> Shamar Moore.

[41:07] >> Just trust your instincts.

[41:08] >> And Mandy Patinkin.

[41:10] >> Let's start at the sight of the last

[41:12] murder.

[41:12] >> TV's [music] next great thriller.

[41:14] Criminal Mind special premiere September

[41:16] 22nd.

[41:21] >> 60 Minutes continues in a moment. Now,

[41:23] here's what else is coming up from CBS

[41:25] News.

[41:27] >> This week, gas prices are through the

[41:29] roof since Hurricane Katrina.

[41:30] Nationwide, they're already over $3 a

[41:33] gallon. How much higher will they go?

[41:35] Find out what's next on the Early Show

[41:38] >> on the CBS Evening News. Counting the

[41:40] cost. Starting tomorrow, the long-term

[41:42] effects of the hurricane disaster on

[41:44] daily life in the economy.

[41:48] >> Two unbelievable twists.

[41:49] >> Oh my god.

[41:50] >> New Survivor premiere CBS Thursday,

[41:51] September 15th.

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[43:03] This summer, millions headed out to

[43:05] foreign lands for vacation, adventure,

[43:08] tourism, or just a beautiful beach. But

[43:10] how about hip surgery or a multiple

[43:13] bypass or a facelift? A growing number

[43:16] of tourists are doing just that,

[43:18] combining holidays with health care. And

[43:21] that's because a growing number of

[43:22] countries are offering first rate

[43:25] medical care at third world prices. Many

[43:28] of these medical tourists can't afford

[43:30] health care at home. The 40 million

[43:33] uninsured Americans, for example. Others

[43:35] are going for procedures not covered by

[43:37] their insurance, cosmetic surgery,

[43:39] infertility treatment. And as we first

[43:42] reported last spring, the hospitals in

[43:44] these far away countries are glad to

[43:47] have these medical tourists. In fact,

[43:49] they're courting their business, trying

[43:51] to get more people to outsource their

[43:54] own health care.

[43:58] Thailand, an exotic vacation land known

[44:01] for its Buddhas, its beaches, its

[44:04] brothel, the bustle of Bangkok. But for

[44:08] people needing medical care, it's known

[44:10] increasingly for Bumrun Grand Hospital,

[44:13] a luxurious place which claims to have

[44:15] more foreign patients than any other

[44:17] hospital in the world. It's like a

[44:19] United Nations of patients here. They're

[44:22] cared for by more than 500 doctors, most

[44:25] with international training. The

[44:28] hospital has state-of-the-art

[44:29] technology. And here's the cleanser, the

[44:32] price. Treatment here costs about 1/8

[44:35] what it does in the United States.

[44:37] That's right, 1/8. Kurt Schroeder is the

[44:42] CEO of Burongrad.

[44:44] >> This place where we're sitting right now

[44:46] is the number one international hospital

[44:48] in the world.

[44:49] >> It's sort of ground zero. I haven't

[44:50] heard anybody yet who's told us that

[44:52] they take more than 350,000

[44:54] international patients a year.

[44:56] >> One of them is Byron Bwell who lives

[44:59] 12,000 m away in Shreveport, Louisiana,

[45:02] where he owns and runs a campground for

[45:05] RVs. A year and a half ago, he had a

[45:08] heart attack and his doctor told him he

[45:10] really needed bypass surgery. They told

[45:13] you you were going to die.

[45:15] >> Yeah, they did tell me I was going to

[45:16] die.

[45:16] >> You did not have insurance.

[45:18] >> Did not have insurance. No.

[45:19] >> Right. He estimates he would have had to

[45:21] pay over $100,000 out of his own pocket

[45:24] for the operation he needed, a

[45:26] complicated quintuple bypass.

[45:28] >> And did you actually decide not to do

[45:31] it?

[45:31] >> Yeah. Yeah, I did. I guess I'd rather

[45:35] die with a little bit of money in my

[45:36] pocket than live live poor.

[45:38] >> He says his health was deteriorating

[45:40] quickly when he read about Bongrad

[45:43] Hospital. I was in my uh doctor's office

[45:46] one day having some tests done and there

[45:48] was a copy of Business Week magazine

[45:50] there and there was an article in

[45:51] Business Week magazine about Bum Run

[45:53] Grand Hospital and I came home and went

[45:55] on the internet and made an appointment

[45:57] and away I went to Thailand.

[45:59] >> He made that appointment after he

[46:00] learned that the bypass would cost him

[46:03] about $12,000.

[46:05] He chose his cardiologist Dr. Chad

[46:07] Wanishiad after reading on the

[46:10] hospital's website that he used to

[46:11] practice at the National Institutes of

[46:13] Health in Maryland.

[46:15] >> That's where he practiced for a number

[46:16] of years.

[46:17] >> Right.

[46:17] >> Every doctor that I saw there has

[46:19] practiced in the United States.

[46:20] >> You never called him?

[46:21] >> No, never talked to him. [laughter]

[46:24] >> But 3 days after walking into the

[46:26] hospital, he was on the operating table.

[46:28] Two weeks later, he was home.

[46:31] >> How you feeling?

[46:32] >> Wonderful. I wish I had found them

[46:34] sooner because I went through a year. I

[46:37] was in bad shape. I couldn't walk across

[46:39] the room.

[46:40] >> How was the nursing? How was the

[46:41] treatment? [laughter]

[46:42] >> I found it so strange in Thailand

[46:44] because they were all registered nurses.

[46:47] Being in the hospital in the United

[46:48] States, we see all kinds of orderlys,

[46:51] all kinds of aids. Maybe one RN on duty

[46:53] on the whole floor of the hospital. In

[46:55] Thailand, I bet I had eight RNs just on

[46:57] my section of the floor alone. First

[46:59] class care. That's what the hospital

[47:01] prides itself on. It's first class

[47:03] medical care which it can offer so

[47:05] cheaply because everything is cheaper

[47:08] here, particularly labor and malpractice

[47:11] insurance. You can get just about any

[47:14] kind of treatment from chemotherapy to

[47:17] plastic surgery.

[47:18] >> Kimatwwater from Bendaragon was on

[47:21] vacation in Thailand when she decided to

[47:24] combine sightseeing with a bit of an

[47:27] eyeelift. Were you at all nervous about

[47:29] having an operation done in Thailand?

[47:32] >> Yes. Yes. I was somewhat hesitant of

[47:35] having any any type of an operation in a

[47:37] foreign country and it turned out to be

[47:40] just beyond my expectations,

[47:42] >> but not beyond her budget, $1,500,

[47:46] and that included a private room.

[47:48] >> How would you describe the difference

[47:49] between this place and an American

[47:51] hospital?

[47:52] >> It's much nicer than any that I've ever

[47:54] stayed in the United States. The rooms

[47:56] look more like hotel rooms than hospital

[47:58] rooms. And that's no accident. The idea

[48:01] was to make the whole hospital look like

[48:03] a hotel and a five-star hotel at that.

[48:06] Take a look at the lobby. Boutiques and

[48:09] restaurants to suit every taste and

[48:11] nationality. Part of the concept was to

[48:14] create an environment when people came

[48:15] in, they didn't feel like they were in a

[48:16] hospital.

[48:17] >> What's wrong with I mean, this is a

[48:18] hospital. What's wrong with looking like

[48:20] a hospital?

[48:20] >> Cuz nobody really wants to go to a

[48:22] hospital.

[48:23] >> Would you go back? Oh, I'm going back

[48:25] this fall. Yeah.

[48:26] >> Why?

[48:26] >> I'm going back to see my doctor and have

[48:28] a checkup again.

[48:29] >> You'll have to take a 22-hour flight.

[48:32] But there's even an upside to that.

[48:34] >> Is it true that I can pay for a checkup

[48:37] with frequent flyer miles?

[48:39] >> Well, uh, we do have a very unique

[48:40] relationship with Tai Airways. So, you

[48:42] can buy a ticket, you can use frequent

[48:44] flyer mileage to get your checkup,

[48:46] >> whatever it takes to get your business.

[48:49] And this is not the only hospital trying

[48:52] to outsource healthcare, is it?

[48:54] >> Oh my goodness, no. Is we've certainly

[48:56] have not gone unnoticed. Uh there are

[48:58] hospitals throughout Asia, throughout

[48:59] India.

[49:02] >> India wants to become the world leader

[49:04] in medical tourism and might just make

[49:06] it. Alongside the familiar images of the

[49:10] country, teeming, dusty streets,

[49:13] poverty, you can add a gleaming new

[49:15] private hospital. This hospital opened

[49:18] only 7 weeks before we got there. It was

[49:21] already expanded. The hospital boom in

[49:24] India was fueled by India's growing

[49:26] middle class who demanded access to

[49:29] quality health care. Now the country

[49:31] known for exporting doctors is trying

[49:34] hard to import patients. The most

[49:37] important player is the Apollo group.

[49:39] The largest hospital group in India,

[49:42] third largest in the world. Aneli Kapoor

[49:45] Bissell is a director of Apollo's

[49:48] international patient office. Why is it

[49:50] important to get foreign patients here?

[49:53] >> Makes sense to establish India as sort

[49:55] of like the world destination for

[49:56] healthcare.

[49:57] >> That's the ambition that India should

[49:59] become the world

[50:00] >> destination for healthcare. That's

[50:01] right.

[50:02] >> But why should foreigners come here?

[50:04] Well, it's even cheaper than Thailand

[50:06] for most procedures with prices about

[50:08] 10% what they would be in the US.

[50:11] Stephanie Settlemire didn't want to

[50:13] spend the tens of thousands it would

[50:15] have cost her for the hip surgery she

[50:16] needed and she didn't have insurance. So

[50:20] with her daughter by her side, she flew

[50:22] from Vero Beach, Florida to the Apollo

[50:24] Hospital in Chennai. She'd never been to

[50:27] India before, but she already knew quite

[50:29] a bit about Indian doctors.

[50:32] >> My doctor actually in Vero Beach, she's

[50:34] an Indian doctor, so why not go where

[50:37] they come from?

[50:38] >> When you took this decision

[50:40] >> Yeah. to come to India for surgery. Did

[50:42] any of your friends back in Florida say,

[50:45] "Are you crazy?"

[50:46] >> All of them.

[50:49] >> Hardly anybody said, "Oh, great idea."

[50:52] >> But she didn't come here just to save

[50:54] money. She came for an operation she

[50:56] couldn't get at home. It's called hip

[50:58] resurfacing, and it's changed people's

[51:01] lives. It hasn't been approved yet by

[51:03] the FDA, but in India, Dr. VJ Bose has

[51:07] performed over 300 of them. He showed us

[51:10] the difference between a hip resurfacing

[51:12] and hip replacement, which is the

[51:14] standard operation performed in the

[51:15] United States. He said his patients

[51:18] usually recover faster because his

[51:20] procedure is far less radical and

[51:23] doesn't involve cutting the thigh bone.

[51:26] >> Now, that's a model of a of a pelvis.

[51:27] Yeah. And that's the the femur or thigh

[51:29] bone as we call it. And that's the hip

[51:31] joint. In a hip replacement,

[51:32] unfortunately, this bone has to be

[51:34] chopped off. Instead, Bose fits a metal

[51:37] cap over the end, which fits into a

[51:39] metal socket in the hip. The result, he

[51:41] says, is that patients end up with

[51:43] enough mobility to do virtually

[51:45] anything.

[51:46] >> So, my patients, you know, play

[51:47] football, basketball, whatever you want.

[51:49] Not a problem.

[51:50] >> Right crutch, then left.

[51:51] >> Until the FDA approves it, the only way

[51:54] to have this operation in the US is by

[51:56] getting into a clinical trial. But be

[51:58] warned, it isn't cheap.

[52:00] >> How much does it cost in the States? I

[52:02] believe it cost something from 28,000 to

[52:05] $32,000.

[52:07] >> Between 28 and $32,000. That's correct.

[52:09] >> And here, what did it cost you?

[52:11] >> $5,800.

[52:13] >> Including food service, nurses, the

[52:16] works.

[52:17] >> Private nurse after surgery

[52:20] and feeling always that they were just

[52:23] totally attended. If you if you rang the

[52:25] bell next to your bed

[52:26] >> Mhm.

[52:27] >> somebody was there immediately.

[52:29] >> Sound too good to be true? Don't forget

[52:31] it's at least a 20-hour trip. There is

[52:34] malaria in parts of India. Patients have

[52:37] complained of intestinal disorders, and

[52:39] if something goes wrong, you could end

[52:41] up suing for malpractice in an Indian

[52:44] court. And one could only wish you the

[52:47] best of luck. But Stephanie Settle Meer

[52:49] feels she's already had more luck than

[52:52] she had any right to expect. By the time

[52:54] we left India, she was into the tourism

[52:57] part of her treatment, convolesing at a

[53:00] seaside resort an hour's drive from the

[53:03] hospital.

[53:03] >> Is this standard that when somebody gets

[53:05] surgery at a hospital here, they'll come

[53:08] to a resort like this afterwards?

[53:10] >> Yeah, they suggested

[53:11] >> this too is not very expensive, is it?

[53:13] >> $140 a day

[53:15] >> for you and your daughter.

[53:16] >> For myself and my daughter, including an

[53:19] enormous, fabulous breakfast that they

[53:21] serve until 10:30. I think a lot of

[53:23] people seeing you sitting here in what

[53:26] usually called post op and hearing your

[53:30] tales of what the op was like

[53:33] >> going to start thinking about India.

[53:35] >> Yeah. And combining surgery and paradise

[53:53] >> [music]

[54:00] [music]

[54:07] >> Get ready [music] to have more choice.

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[55:17] an unidentified object entering Earth's

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[55:44] September 16th.

[55:47] >> More than 40 million viewers witnessed

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[56:06] >> that will bring the CSI team together

[56:08] again.

[56:09] >> Thanks for coming back. CSI, the new

[56:11] season, September 22nd on CBS.

[56:14] >> See you in the morg.

[56:16] >> One city, [music] five friends in the

[56:17] time of their lives. How I Met Your

[56:19] Mother. CBS September 19th.

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[57:17] September 5th at Lexus of Portland.

[57:21] Tonight's programming on Coin News6 is

[57:23] brought to you by Mattress World.

[57:29] I'm Mory Safer. We'll be back next week

[57:32] with another edition of 60 Minutes.

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[57:56] Wellbutrin XL is not for everyone. There

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