How to Become an AI-First PM and Designer | Paul Adams (CPO Intercom)

Name: How to Become an AI-First PM and Designer | Paul Adams (CPO Intercom)
Uploaded: 2024-05-12
Duration: 3055 s
Channel: Peter Yang
Description: Read a transcript preview of “How to Become an AI-First PM and Designer | Paul Adams (CPO Intercom)” from Peter Yang, uploaded on 2024-05-12.

Channel: Peter Yang

Uploaded: 2024-05-12

Duration: PT3055S

Read a transcript preview of “How to Become an AI-First PM and Designer | Paul Adams (CPO Intercom)” from Peter Yang, uploaded on 2024-05-12.

Transcript preview

Language: English (original, YouTube automatic captions)

[0:00] do you think AI actually make PMS like

[0:02] lazier and Dumber cuz L for

[0:05] everything of lazier and Dumber yeah I

[0:08] do worry a bit about it even my

[0:10] experience the best product people not

[0:12] just PMS but like designers too have

[0:14] like deep intuition and really excellent

[0:17] product judgment and then like where did

[0:19] that good judgment comes from uh it's

[0:21] very very difficult to build really good

[0:25] product judgment without having spoken

[0:27] to like many many customers over many

[0:29] years in your domain if if PM sits in in

[0:32] 10 qualitative hourong interviews versus

[0:34] like asking you know some software to

[0:37] like summarize the transcripts they're

[0:39] just night and day different things just

[0:41] don't think you can build great judgment

[0:43] from getting AI to summarize Alles on

[0:45] the my guest today is Paul Adams Chief

[0:48] product officer at intercom when chat

[0:51] gbt launched Paul and intercom team blew

[0:53] up their road map to go all in on AI

[0:57] since then they built an AI first

[0:59] customer service Suite that can provide

[1:01] accurate answers to customers

[1:03] 24/7 Paul and I spoke about how PMs and

[1:06] designers can skill up on AI and get

[1:09] hired to work on AI products why you may

[1:12] not want to start with the customer

[1:14] problem when building AI products and

[1:17] how intercom blew up his road map to

[1:20] build an AI chatbot that can resolve 50%

[1:23] of support queries without a human Paul

[1:26] is an incredibly thoughtful product

[1:28] leader be sure to subscribe subcribe if

[1:30] you enjoy our

[1:31] conversation all right Paul well welcome

[1:34] I'm really excited to talk to you today

[1:35] yeah thanks Peter very happy